My experience with American Express obviously got me thinking… & writing.   What has your experience been over the past year with customer service, particularly from long-established brands?

At NCI, even as we’ve been forced to reduce expenses to keep up with dramatic declines in revenue, we’ve tried to stay very focused on the customer experience.  We’ve had slip ups, but I’ve been proud over the past year at how transparent the changes in our business have been to our customers.

Take a second and share your experience.  Feel free to expand on it in the comments.

[poll id=”2″]